Historically from a financial perspective the situation oscillates
between to much work (good times) and not enough (bad times).
In good times the focus is to deliver projects
as fast as possible while in bad times the focus is generally
around cost cutting. Normally cost
cutting only features with solution providers who offer this type
of service or product and normally these only prosper in bad times...
GOOD TIME – DRIVERS
If one was to analyze the current situation within industry (specifically
South Africa) one would find a scarcity of specialist resources
at a time when demand is at an all time high. While the reasons
remain plentiful the problem is said to persist for at least the
medium term with many clients as a result being left almost incapacitated.
This may lead to client’s being unable to plan or to being
able to specify written expectations. Often quality control on
projects is at a lower priority.
For other clients it is almost impossible to even retain own
intellectual property in how manufacturing and business processes
The same constraints unfortunately
also apply to solution providers who also struggle with capacity
constraints but still remain opportunistic and as a result often
are incapacitated to deliver on client’s requirements. The
capacity problem is further worsened by an imperfect tender
process, adding additional time pressures and little value
if done incorrectly.
BAD TIME - DRIVERS (The need for
Unfortunately the problem is compounded even further as a result
of certain immaturity which exists
specifically with the introduction of some new concepts and subsequently
technologies such as “MES” and it being able to fulfill
in the client’s optimization expectations…This in
a time when there is a boom and optimization is often overlooked
since client is already making lots of money…
Traditionally it is expected that either the client or a process
specialist has the required process know how for which
a host of technological solutions exist. Furthermore it is expected
from suppliers / system integrators (SI’s) to have
in depth product knowledge along with methodologies
and process experience. However from their perspective it makes
sense for SI’s to attempt to
“realign” clients with specific technologies since
it is in their interest due to replication advantages which exist.
This would be an acceptable practice if the benefits were passed
on but this seldom happens…For this very reason client’s
are placing more and more focus on the approach
which is a key component required to align macro requirements
with respective offerings into a common purpose.
“GOOD TIMES” = Less Planning & More Action; “BAD
TIMES” = More Planning & Less Action
(Both potentially equate to Lost Opportunities…)